Terms and Policies

CHANGES TO TERMS AND CONDITIONS
Travel Agency Turkiye reserves the right to modify or update these terms and conditions at any time. All changes become effective immediately upon publication on our official website: https://www.travelagencyturkiye.com.

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TRAVELERS’ NAMES
The person making the booking is responsible for entering the correct full names of all travelers. Abbreviations like “TBA” or initials are not accepted and may lead to the rejection of the booking by the service provider. Each traveler’s name must include the first name followed by the surname.

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EMAIL ADDRESSES
Clients must ensure that a valid and correct email address is provided. If our emails are found in your spam or junk folder, mark them as “Not Spam” to ensure future delivery.

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ROOM TYPES FOR PACKAGE TOURS
The client is responsible for selecting a room type suitable for the number of guests. If more guests arrive than can be accommodated, the hotel reserves the right to refuse check-in without offering a refund.

While Travel Agency Turkiye forwards your room requests to the hotel, final allocation depends on hotel availability at check-in and cannot be guaranteed. Note that many European hotels offer two single beds joined to make a double bed.

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PAYMENTS AND RATES
Prices may vary based on daily currency exchange fluctuations. Travel Agency Turkiye reserves the right to adjust prices accordingly.

However, once a booking is confirmed, it will not be affected by future exchange rate changes. All rates include applicable taxes unless stated otherwise. City/tourist taxes may not be included and must be paid directly at the destination.

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CREDIT CARD STATEMENTS
Charges will appear as Travel Agency Turkiye on your credit card statement. We reserve the right to correct any pricing errors or omissions. If a pricing discrepancy occurs, we will offer you the option to accept the correct rate, cancel the booking, or choose an alternative (subject to availability).

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INTERNATIONAL TRANSACTION FEES
Your credit card issuer may apply an international transaction fee (typically up to 3%) for payments processed outside your home country. This fee is imposed by the credit card company, not by Travel Agency Turkiye.

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ADDITIONAL HOTEL CHARGES
Travel Agency Turkiye is not responsible for any additional charges imposed by hotels, such as:

• Air conditioning
• Safes
• Mini fridges
• TV remote rentals
• Parking fees
• Spa or pool usage
• Luggage storage

During holiday seasons (e.g., Christmas, New Year), some hotels may charge compulsory gala dinner fees. These must be paid directly to the hotel. We may not always receive advance notice of these charges.

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CANCELLATION AND AMENDMENTS
Cancellations and changes must be made via our website or by contacting our reservations team via email or fax before the cancellation deadline. Phone cancellations are not accepted.

Only one amendment is allowed per booking. Further changes require cancellation and rebooking at current rates. Some bookings may not allow name changes and will need to be canceled and rebooked.

Special event or promotional bookings may carry different cancellation policies. You will be informed of any such exceptions as soon as we are notified.

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IDENTITY VERIFICATION
For third-party bookings, Travel Agency Turkiye may request proof of identification and a signed authorization form from the cardholder. This is a security measure to prevent credit card fraud.

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ON REQUEST BOOKINGS
If a service is marked as “On Request,” availability is not guaranteed. We will contact the provider to confirm availability. Do not attempt to rebook the same service during this time. You will be informed within 24 hours whether your request is accepted or rejected. A new rate may apply if space becomes available.

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COMPLAINTS
Unresolved issues at the destination must be reported through the “Complaint” section of your Travel Agency Turkiye account within 7 days of checkout. Complaints must be co-signed by the local hotel or service provider’s manager. Response times vary between 5 to 20 working days depending on the issue.

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VISA SUPPORT
We will only request visa support documents for fully paid bookings. Travel Agency Turkiye is not obligated to obtain these documents and cannot guarantee provider cooperation. If any charges apply for visa documentation, the client is responsible for payment.

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GENERAL TERMS
Phone calls to Travel Agency Turkiye may be recorded for training and service improvement purposes.

We are not responsible for service disruptions caused by force majeure events such as natural disasters, war, government actions, or severe weather.

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TRANSFERS, TOURS, EXCURSIONS, ACTIVITIES
Each service listed on our website has specific terms and conditions. Please review the “Conditions” section of each product before booking.

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TRAVEL INSURANCE
We strongly recommend purchasing travel insurance to cover losses due to cancellations or no-shows. If your booking is non-refundable, Travel Agency Turkiye cannot issue a refund. However, we can provide a letter for your insurance provider upon request.

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IMPORTANT NOTICE
After completing your booking, please check all the details on your service voucher carefully. If anything is incorrect, contact us immediately.

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USE OF WEBSITE
By using https://www.travelagencyturkiye.com, you agree to these Terms and Conditions. If you do not understand or agree to any part, please do not click “Accept” and contact us for clarification.

Effective Date: 28.09.2026

At Travel Agency Turkiye (www.travelagencyturkiye.com), your privacy is important to us. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights in relation to your data. By using our website and services, you agree to the practices described in this policy.

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1. Who We Are

When we refer to “Travel Agency Turkiye,” “we,” “our,” or “us,” we mean [Yumyto Turkiye Tourism & Travel Ltd. Şti], registered in Turkey, and any affiliated entities that operate under the www.travelagencyturkiye.com domain.

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2. Scope of This Policy

This Privacy Policy applies to personal data collected through:

• Our website: www.travelagencyturkiye.com
• Booking and inquiry forms
• Email and customer support communication
• Integrated third-party applications (e.g., Google, Facebook, WhatsApp)
• Any other digital platforms operated by us

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3. What Information We Collect

a. Personal Information You Provide

When you interact with our website or book a service, we may collect:

• Name, email address, phone number, and country of residence
• Travel preferences and itinerary details
• Payment information (processed securely by third-party payment providers)
• Social media or third-party account details (if used to log in)

b. Automatically Collected Data

We collect technical and usage data when you browse our website:

• IP address and approximate location
• Device type, operating system, and browser type
• Pages visited, duration of visit, and referring URLs
• Cookies and similar tracking technologies (see Section 7)

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4. How We Use Your Information

We use your information for purposes including:

• Processing and confirming tour reservations
• Personalizing your travel experience
• Sending booking confirmations, invoices, and updates
• Customer support and responding to inquiries
• Marketing offers (only with your consent where required)
• Improving our website functionality and services
• Complying with legal obligations and fraud prevention

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5. Sharing and Disclosure of Information

We do not sell or rent your personal data. We may share your information with:

• Trusted service providers (e.g., payment processors, hotel and transport partners)
• Legal authorities if required by law or legal process
• In case of a merger, acquisition, or business transfer

All third-party partners are required to handle your data securely and in accordance with this Policy.

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6. International Data Transfers

As a company based in Turkey, your data may be stored or processed in Turkey or in jurisdictions with different data protection laws. By using our services, you consent to such transfers.

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7. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, track website usage, and deliver personalized content.

You can control cookie settings via your browser or by visiting our Cookie Policy.

Note: We do not respond to “Do Not Track” signals at this time.

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8. Your Data Protection Rights

Depending on your location, you have rights including:

• Access: Request a copy of your data
• Correction: Request corrections to your data
• Erasure: Request deletion of your personal data
• Objection: Object to data processing for direct marketing
• Withdraw Consent: Unsubscribe from marketing at any time

To exercise any of these rights, please email us at info@travelagencyturkiye.com. We may require identity verification for your protection.

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9. Data Security

We take appropriate technical and organizational measures to protect your data, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

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10. Data Retention

We retain personal data only as long as necessary to:

• Fulfill travel service agreements
• Comply with legal obligations (e.g., tax, audit)
• Resolve disputes and enforce agreements

You can request deletion of your data by contacting us at info@travelagencyturkiye.com.

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11. For Users in the European Economic Area (EEA)

If you are located in the EEA, we process your personal data in accordance with the General Data Protection Regulation (GDPR). We will only send you marketing messages if you have provided consent.

You may also lodge a complaint with your local data protection authority if you believe your rights have been violated.

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12. Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children without verifiable parental consent.

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13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the revised policy on this page with an updated effective date. Significant changes will be communicated via email or site notification.

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14. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: info@travelagencyturkiye.com
Website: www.travelagencyturkiye.com

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By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

Effective Date: 28.09.2026

This Cookie Policy explains how Travel Agency Turkiye (“we”, “us”, or “our”) uses cookies and similar technologies to recognize you when you visit our website at www.travelagencyturkiye.com (“Website”). It explains what these technologies are, why we use them, and your rights to control our use of them.

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1. What Are Cookies?

Cookies are small text files that are placed on your computer or device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the website owners.

Cookies may be “session cookies” (which expire when you close your browser) or “persistent cookies” (which remain on your device until deleted or expired).

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2. Why Do We Use Cookies?

We use cookies and similar technologies for several reasons:

a. Essential Cookies

These are necessary for our Website to function properly. They enable core functions such as security, network management, and accessibility.

b. Performance and Analytics Cookies

These cookies help us understand how visitors interact with our Website, allowing us to improve user experience and website functionality. We use tools like Google Analytics to gather anonymized usage statistics.

c. Functionality Cookies

These cookies remember your preferences and choices, such as language settings and previously viewed tours, to provide a more personalized experience.

d. Advertising and Marketing Cookies

We may use cookies to deliver relevant ads to you and measure the effectiveness of our campaigns. These cookies track your browsing behavior and may be set by third-party advertising platforms.

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3. What Cookies Do We Use?

The types of cookies used on our Website include:

Cookie Type	Purpose	Duration
session_id	Maintains user session across pages	Session
_ga	Google Analytics – user tracking	2 years
_gid	Google Analytics – session tracking	24 hours
cookie_consent	Stores your cookie preferences	6 months
[Additional cookies as needed]	—	—

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4. Third-Party Cookies

Some cookies may be set by third parties (e.g., YouTube, Facebook, Instagram) when you use our Website. These third parties may collect information about your browsing activity across different websites.

We recommend reviewing their privacy and cookie policies to understand how they use your data.

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5. How Can You Control Cookies?

You have the right to decide whether to accept or reject cookies.

• Cookie Banner: When you first visit our Website, a cookie banner gives you the option to accept or manage your cookie preferences.
• Browser Settings: You can configure your browser to reject cookies or alert you when a cookie is being placed.
• Opt-Out Tools: You can opt out of Google Analytics via the Google Analytics Opt-out Browser Add-on.

Note: Disabling certain cookies may affect the functionality and performance of the Website.

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6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements. Updates will be posted on this page with the revised effective date.

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7. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: info@travelagencyturkiye.com
Website: www.travelagencyturkiye.com

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By continuing to use our Website, you agree to the use of cookies as outlined in this policy (unless you opt out through the methods provided above).

CANCELLATION & REFUND POLICY

We understand that plans can change. To maintain service quality while ensuring fairness, the following cancellation and refund terms apply to all tours and travel services booked through Travel Agency Turkiye.

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GENERAL TERMS FOR CANCELLATIONS

• All cancellation requests must be submitted in writing and signed by the lead traveler on the reservation.
• Cancellation fees are considered liquidated damages, not penalties, and are calculated based on the time of notice received prior to the scheduled departure.
• Refunds, where applicable, will be processed using the original payment method within 14 business days.

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CANCELLATION POLICY FOR PACKAGE TOURS

If cancellation is received:

Time Before Departure	Cancellation Fee (% of Total Tour Cost)
More than 45 days	25% (Administrative Fee)
31 to 45 days	35%
15 to 30 days	50%
7 to 14 days	80%
0 to 6 days or no-show	100% (No Refund)

Note: For tours that include non-refundable third-party services (e.g. domestic flights, train tickets, hot air balloon rides), those specific service fees will be deducted from the refundable amount according to the provider’s own cancellation policy.

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CANCELLATION POLICY FOR SHORE EXCURSIONS & DAY TOURS

(applies to single-day tours and shore activities without flights)

• Free cancellation up to 48 hours prior to the tour date (excluding hot air balloon rides and domestic flights).
• Cancellations made within 48 hours of the tour start time will be considered no-shows and are non-refundable (100% cancellation fee).

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PRIVATE & SMALL GROUP DAILY TOURS

• Cancellations made more than 48 hours before the tour start time are fully refundable (excluding non-refundable third-party costs).
• Cancellations within 48 hours are non-refundable.
• Amendments are subject to availability and may incur up to a 25% administrative fee.

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TOURS INVOLVING NON-REFUNDABLE COMPONENTS

Some tours involve components that are purchased in advance (e.g. flight tickets, ferry passes, hot air balloon rides). These may be non-refundable or partially refundable, depending on the third-party provider’s policy. This will be communicated at the time of booking.

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LATE ARRIVALS & NO-SHOWS

• Travelers who arrive late or fail to show up for their scheduled tour/activity will be considered no-shows and are not eligible for a refund.
• This applies to all services, regardless of whether they are part of a package, private tour, or group tour.

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CHANGES & AMENDMENTS

• Any request to change the tour date or time is subject to availability and must be made before the cancellation deadline.
• Rescheduling a tour to a later date will use the original tour date to determine applicable cancellation terms.
• Rescheduling to an earlier date will use the new tour date as the basis for cancellation terms.

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REGIONAL BOOKING TERMS

If your booking was made through a local office outside Turkey, regional terms and conditions may apply based on the specific policies of that office or representative.

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POLICY UPDATES

Travel Agency Turkiye reserves the right to update or modify this cancellation and refund policy at any time. Changes will apply to new bookings made after the date of the policy update.

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For any cancellation, amendment, or refund inquiries, please contact us at:
📧 info@travelagencyturkiye.com
🌐 www.travelagencyturkiye.com