TERMS AND CONDITIONS
CHANGES TO TERMS AND CONDITIONS
Travel Agency Turkiye reserves the right to modify or update these terms and conditions at any time. All changes become effective immediately upon publication on our official website: https://www.travelagencyturkiye.com.
TRAVELERS’ NAMES
The person making the booking is responsible for entering the correct full names of all travelers. Abbreviations like “TBA” or initials are not accepted and may lead to the rejection of the booking by the service provider. Each traveler’s name must include the first name followed by the surname.
EMAIL ADDRESSES
Clients must ensure that a valid and correct email address is provided. If our emails are found in your spam or junk folder, mark them as “Not Spam” to ensure future delivery.
ROOM TYPES FOR PACKAGE TOURS
The client is responsible for selecting a room type suitable for the number of guests. If more guests arrive than can be accommodated, the hotel reserves the right to refuse check-in without offering a refund.
While Travel Agency Turkiye forwards your room requests to the hotel, final allocation depends on hotel availability at check-in and cannot be guaranteed. Note that many European hotels offer two single beds joined to make a double bed.
PAYMENTS AND RATES
Prices may vary based on daily currency exchange fluctuations. Travel Agency Turkiye reserves the right to adjust prices accordingly.
However, once a booking is confirmed, it will not be affected by future exchange rate changes. All rates include applicable taxes unless stated otherwise. City/tourist taxes may not be included and must be paid directly at the destination.
CREDIT CARD STATEMENTS
Charges will appear as Travel Agency Turkiye on your credit card statement. We reserve the right to correct any pricing errors or omissions. If a pricing discrepancy occurs, we will offer you the option to accept the correct rate, cancel the booking, or choose an alternative (subject to availability).
INTERNATIONAL TRANSACTION FEES
Your credit card issuer may apply an international transaction fee (typically up to 3%) for payments processed outside your home country. This fee is imposed by the credit card company, not by Travel Agency Turkiye.
ADDITIONAL HOTEL CHARGES
Travel Agency Turkiye is not responsible for any additional charges imposed by hotels, such as:
During holiday seasons (e.g., Christmas, New Year), some hotels may charge compulsory gala dinner fees. These must be paid directly to the hotel. We may not always receive advance notice of these charges.
CANCELLATION AND AMENDMENTS
Cancellations and changes must be made via our website or by contacting our reservations team via email or fax before the cancellation deadline. Phone cancellations are not accepted.
Only one amendment is allowed per booking. Further changes require cancellation and rebooking at current rates. Some bookings may not allow name changes and will need to be canceled and rebooked.
Special event or promotional bookings may carry different cancellation policies. You will be informed of any such exceptions as soon as we are notified.
IDENTITY VERIFICATION
For third-party bookings, Travel Agency Turkiye may request proof of identification and a signed authorization form from the cardholder. This is a security measure to prevent credit card fraud.
ON REQUEST BOOKINGS
If a service is marked as “On Request,” availability is not guaranteed. We will contact the provider to confirm availability. Do not attempt to rebook the same service during this time. You will be informed within 24 hours whether your request is accepted or rejected. A new rate may apply if space becomes available.
COMPLAINTS
Unresolved issues at the destination must be reported through the “Complaint” section of your Travel Agency Turkiye account within 7 days of checkout. Complaints must be co-signed by the local hotel or service provider’s manager. Response times vary between 5 to 20 working days depending on the issue.
VISA SUPPORT
We will only request visa support documents for fully paid bookings. Travel Agency Turkiye is not obligated to obtain these documents and cannot guarantee provider cooperation. If any charges apply for visa documentation, the client is responsible for payment.
GENERAL TERMS
Phone calls to Travel Agency Turkiye may be recorded for training and service improvement purposes.
We are not responsible for service disruptions caused by force majeure events such as natural disasters, war, government actions, or severe weather.
TRANSFERS, TOURS, EXCURSIONS, ACTIVITIES
Each service listed on our website has specific terms and conditions. Please review the “Conditions” section of each product before booking.
TRAVEL INSURANCE
We strongly recommend purchasing travel insurance to cover losses due to cancellations or no-shows. If your booking is non-refundable, Travel Agency Turkiye cannot issue a refund. However, we can provide a letter for your insurance provider upon request.
IMPORTANT NOTICE
After completing your booking, please check all the details on your service voucher carefully. If anything is incorrect, contact us immediately.
USE OF WEBSITE
By using https://www.travelagencyturkiye.com, you agree to these Terms and Conditions. If you do not understand or agree to any part, please do not click “Accept” and contact us for clarification.